Effective date: June 25, 2026
Overview
At BURGLARY, we want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges and refunds work for orders placed on our website.
This policy applies to orders shipped worldwide. Nothing in this policy limits any mandatory consumer rights you may have under the laws of your country of residence, including French and European Union consumer protection laws where applicable.
Right of Withdrawal for France and EU Customers
If you are a consumer located in France or in the European Union, you have the legal right to withdraw from your purchase within 14 days from the day you receive your order, without giving any reason.
To exercise this right, you must contact us clearly stating your decision to withdraw before the end of the 14-day period.
You must then send the item back within 14 days after notifying us of your decision to withdraw.
This right also applies to discounted or sale items, unless a legal exception applies, such as personalized items made to your specifications or sealed items that cannot be returned for hygiene reasons once unsealed.
Worldwide Return Window
For customers outside France and the European Union, we also accept return requests within 14 days of delivery, unless otherwise required by applicable local law.
Returns are accepted only if the item meets the return conditions below.
Return Conditions
To be eligible for a return, items must be:
- unworn, unused and unwashed;
- unaltered and in resaleable condition;
- returned with all original tags and labels attached;
- returned in the original packaging where possible.
You may try on clothing as you would in a physical store, but you are responsible for any loss of value caused by handling the item beyond what is necessary to check its size, fit and nature.
Items that are returned worn, damaged, stained, washed, altered, missing tags, or otherwise not in resaleable condition may be refused or partially refunded, where permitted by law.
Sale Items and Final Sale Items
Discounted and sale items remain eligible for return where required by law, including under the French and EU legal right of withdrawal.
Items marked as “final sale” may only be excluded from return where this is permitted by applicable law. This does not affect your legal rights in case of faulty, damaged or non-conforming products.
How to Start a Return
To request a return, email us at:
contact@burglaryhills.com
Please include:
- your order number;
- your full name;
- the item you want to return;
- the reason for the return, if you wish to provide one;
- photos if the item is faulty, damaged or incorrect.
We will reply with return instructions and the return address.
Please do not send items back without contacting us first, as this may delay the processing of your return.
Return Shipping Costs
Unless the item is faulty, damaged, incorrect or otherwise non-conforming, return shipping costs are the customer’s responsibility.
If you are returning an item because we made an error, or because the item is faulty, damaged or non-conforming, we will cover the reasonable return shipping costs.
For international returns, customers are responsible for any customs declarations, duties, taxes, import charges or administrative fees related to the return, unless otherwise required by law or unless the return is due to our error.
Refunds
Once we receive your return, we will inspect the item and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
For France and EU customers exercising the legal right of withdrawal, we will refund the amount paid for the returned item and the original standard delivery charge, where applicable. If you selected a more expensive delivery method than standard delivery, the additional cost may not be refunded.
We may withhold the refund until we have received the returned item or until you provide proof that the item has been sent back, whichever comes first.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
Exchanges
We do not guarantee direct exchanges.
If you need a different size, color or item, we recommend placing a new order and returning the original item for a refund, subject to this policy and stock availability.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, contact us as soon as possible at:
contact@burglaryhills.com
Please include your order number and clear photos of the issue.
If the issue is confirmed, we will offer a suitable solution, such as a replacement, repair, refund or another remedy required by applicable law, at no additional cost to you.
Pre-Orders
For pre-order items, the return period starts from the day you receive the item, not from the day you placed the order.
If a pre-order is delayed, we will keep you informed by email where necessary.
Legal Guarantees
Nothing in this policy affects your mandatory legal rights, including your rights in case of faulty, damaged, incorrect or non-conforming products.
French and EU customers benefit from the legal guarantee of conformity and the legal guarantee against hidden defects where applicable.
